Two Methods of Carpet Cleaning

CARPET CLEANING (We offer 2 methods)

1. Rotary Pad

2. Hot Water Extraction

1. Rotary Pad:

Pre-Inspection
Our cleaning technicians will walk through your home with you to visually inspect the carpet. He/She will identify potential stains and give you a realistic evaluation of the expected results.

Pre-Vacuum
Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning.

Pre-Spray
Application of a pre-spray that will suspend the soils from the carpet fibers. We pre-treat the carpet to loosen dirt and oils that vacuum cleaners cannot remove. Dependant on the type of carpeting you have, we'll often use a teflon-rake to agitate the pre-spray into your carpet fibers.

Clean and Scrub
We will scrub your carpet with a scrubbing pad. We will then go over the carpet with a drying pad.

Post-Cleaning Inspection
Our cleaning technician will walk through your home with you to point out the cleaning results to make sure that you are completely thrilled with the job.

Drying Time
Most carpets will be dry to the touch in about 1-2 hours. Drying times depend on the degree of soiling and type of carpet.

2. Hot Water Extraction:

Pre-Inspection
Our cleaning technicians will walk through your home with you to visually inspect the carpet. He/She will identify potential stains and give you a realistic evaluation of the expected results.

Pre-Vacuum
Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning.

Pre-Spray
Application of a pre-spray that will suspend the soils from the carpet fibers. We pre-treat the carpet to loosen dirt and oils that vacuum cleaners cannot remove. Dependant on the type of carpeting you have, we'll often use a teflon-rake to agitate the pre-spray into your carpet fibers.

Clean and Extract
We will steam clean your carpet with our hot-water extraction process. Your carpets will be cleaned down to the backing and will also remove deep down bacteria, pollens, and chemicals.

Rinse and Neutralize
Leftover carpet cleaning solutions can act as a magnet for dirt. That's why we apply a pH-balancing fiber rinse that removes carpet cleaning solution residue right along with deep-down dirt. So all that's left behind is cleaner, softer, more beautiful carpet.

Post-Cleaning Inspection
Our cleaning technician will walk through your home with you to point out the cleaning results to make sure that you are completely thrilled with the job.

Drying Time
Most carpets will be dry to the touch in about 2-4 hours. Drying times depend on the degree of soiling and type of carpet.

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How soon does your current janitorial service respond when you have a complaint?

You come into your office in the morning and you expect everything to be clean and pristine… Right? What you find are trash cans that have not been emptied and mirrors in the restrooms that have not been cleaned. You place a call that morning to your janitorial service and by the end of the day, you still have not heard from your account manager. According to a consumer report in 2015 an article written by Tod Marks (Marks, 2015) some of the top complaints were:

•          Can’t get a human on the phone.
•          The salesperson is rude or condescending.
•          Repeatedly asked for same information.
•          Can’t speak to a supervisor.

Does this sound familiar? It is possible that they have no systems in place to handle the customer's complaint. There is a huge difference in gaining customers for the bottom line and dealing with the customers when they have concerns or complaints. When looking for a janitorial service, the price is important but the ability to deal with complaints are just as important. One good way to get this information is getting references from their current customers and speaking with them about the way they have responded to their complaints.

The systems A1 Cleaning San Jose uses in dealing with customer complaints are:

•          Email is sent to the account manager. (All steps are monitored through our customer relation software by management.)
•          Account manager immediately responds to let the client know the issue is being considered.
•         Account Managers takes the necessary steps to resolve the issue.
•          A telephone call is made to the client as well as an email to ensure the issue is being corrected.
•          Follow up call is made to make sure issue is resolved.

If A1 Cleaning San Jose can be of any assistance in these areas or if you are currently looking for a janitorial service, please call us today.

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Works Cited

Marks, T. (2015, November 2). Driving Them Crazy: Americans' Top Customer Service Complaints. Retrieved from Consumer Reports: https://www.consumerreports.org/cro/news/2015/11/top-customer-service-complaints/index.htm