How soon does your current janitorial service respond when you have a complaint?
You come into your office in the morning and you expect everything to be clean and pristine… Right? What you find are trash cans that have not been emptied and mirrors in the restrooms that have not been cleaned. You place a call that morning to your janitorial service and by the end of the day, you still have not heard from your account manager. According to a consumer report in 2015 an article written by Tod Marks (Marks, 2015) some of the top complaints were: Can’t get a human on the phone. The salesperson is rude or condescending . Repeatedly asked for same information . Can’t speak to a supervisor . Does this sound familiar? It is possible that they have no systems in place to handle the customer's complaint. There is a huge difference in gaining customers for the bottom line and dealing with the customers when they hav...