From time to time we will receive a call for a quote to clean a facility. We set up the walkthrough and go over the scope of the job. In the course of the conversation, we discover that they are really unhappy with their current vendor. The problem is that all the job is not being done to a satisfactory level. Trash cans are left full, floors are not being mopped, or carpets are left not vacuumed. At any rate, they are looking for another vendor and want to make a change soon. They are looking for a solution. After further discussion, we ask them what are their 3 most important area of concerns they have on the contract. One major concern is price and they want you to beat or match it. As the saying goes, “If we can’t learn from the past we are bound to repeat it” Is price going to be the solution or problem? The other two major concerns are almost a footnote which is quality & cleanliness. The best thing is to consider what is the needs & priorities of those needs. ...